INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is my order packaged discreetly?

Yes, we prioritize your privacy. All orders are shipped in plain, unmarked packaging with no logos or labels indicating the contents. Your personal information and purchase details remain confidential.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and digital payment platforms. For added discretion, transactions appear under a neutral name on your statement.

How do I clean and maintain my toy?

Proper cleaning depends on the material of your toy. Generally, silicone, glass, and metal toys can be washed with warm water and mild soap or a dedicated toy cleaner. Avoid using alcohol or harsh chemicals unless specified by the manufacturer. Always dry and store your toy in a clean, dry place.

Do you offer returns or exchanges?

For hygiene reasons, we do not accept returns or exchanges on opened products. However, if your item arrives damaged or defective, please contact our customer service within [X] days for a replacement or refund.

Is it safe to use adult toys?

Yes, as long as they are used correctly and made from body-safe materials like medical-grade silicone, glass, or stainless steel. Always follow usage instructions, clean your toys before and after use, and use water-based or silicone-based lubricants as recommended.

INFORMATION ABOUT US

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